From Paper 1: Business activity, marketing and people
91 mark
Which document lists the skills and qualifications needed for a job?
From Paper 1: Business activity, marketing and people
101 mark
Which one of these is a feature of a zero-hours contract?
From Paper 1: Business activity, marketing and people
111 mark
Which motivation method involves giving employees more responsibility and challenging tasks?
From Paper 1: Business activity, marketing and people
121 mark
The span of control is:
From Paper 1: Business activity, marketing and people
131 mark
Which law protects employees from unfair dismissal?
From Paper 1: Business activity, marketing and people
17(a)2 marks
Case study (fictional business written for this paper): Rivermead Leisure Ltd runs two gyms and a swimming pool in Reading. It employs 55 staff, many part-time. Customer reviews complain about unfriendly staff. Managers make all decisions; staff are paid the minimum wage with no bonuses.
Identify two methods Rivermead Leisure could use to recruit lifeguards.
From Paper 1: Business activity, marketing and people
17(b)2 marks
State two benefits of employing part-time staff.
From Paper 1: Business activity, marketing and people
17(c)3 marks
Explain one way Rivermead Leisure could use training to improve customer service.
From Paper 1: Business activity, marketing and people
17(d)4 marks
Explain two ways a democratic management style could benefit Rivermead Leisure.
From Paper 1: Business activity, marketing and people
17(e)6 marks
Analyse the effect of low staff motivation on Rivermead Leisure.
From Paper 1: Business activity, marketing and people
17(f)9 marks
Evaluate whether introducing a bonus scheme is the best way to improve staff motivation at Rivermead Leisure.
Score 0 / 31 · 0 of 11 marked
This paper is written by Plasmo in the style of the OCR GCSE Business exam. It is not a past paper and is not produced or endorsed by the exam board.