Human resources

Which one of the following is a non-financial method of motivation?

Which recruitment method fills a vacancy with an existing employee?

A flat organisational structure usually has:

Case study (fictional business written for this paper): Tidewell Bikes hires and repairs bikes from five shops in Cornwall. It has 40 staff on average; 12 left in the last year. Demand is seasonal, so many staff are on part-time or zero-hours contracts. The business has a tall structure: shop assistants report to shop supervisors, then shop managers, an area manager and the owner, Tom Pascoe. Staff say they are rarely asked for their ideas. Tom needs a new regional manager. Calculate Tidewell Bikes' labour turnover. Show your working.

Explain one reason why Tidewell Bikes uses zero-hours contracts.

Explain two benefits to Tidewell Bikes of training its staff.

Analyse how Tidewell Bikes' tall organisational structure affects communication.

Evaluate whether financial or non-financial methods would be better at motivating Tidewell Bikes' staff.

Option 1: promote a current shop manager to regional manager. Option 2: recruit an experienced regional manager externally. Justify which option Tidewell Bikes should choose.