HR performance

Brightpath Care operates 35 residential care homes for older people across England. Its mission is 'to give every resident the dignity and comfort of home'. Extract E: Staffing data

	2023	2025
Care staff employed (average)	2,100	2,050
Staff leaving during the year	420	615
Spending on agency staff (£m)	3.2	6.8
Occupancy rate	91%	84%

Extract F: A new chief executive Brightpath's new chief executive believes the company's culture has become 'top-down and task-focused'. Home managers must follow detailed procedures set at head office, and care workers say they have little time to talk to residents. She plans to give home managers more authority over staffing and budgets, but some directors fear that decentralisation will lead to inconsistent standards and higher costs.